 How long do orders usually take?
Stock items can usually be shipped within 3 to 5 working days. All other orders can take between 5 to 10 working days, depending on the finish. If an order will take longer that that, we will let you know right away.
Can I order Custom heights?
Yes, in most cases. If you choose domestic oak or maple we are able to make them in any custom height up to 36". Please call and talk to us about your wishes. There is an additional charge for custom heights.
Can I send my own material?
Yes we can do COM (customers own material). There is an additional charge for COM. Please call to find out how much material is needed.
What is your shipping method?
We are currently offering free shipping for our products. We usually ship your order via FedEx Ground. We provide you with shipping numbers so you can track your order online. On some larger orders we may use one of many trucking companies.
Can I get a memory swivel?
Yes, Memory swivels are standard on all commercial grade stools. There is an additional charge to put a memory swivel on a deluxe or promotional grade stool.
Can I order a custom stain?
No, we do not offer custom stains.
Can you drop ship an order?
Yes, we certainly can. And the good news is that there are no additional drop-ship charges.
What height stools do I need for my counter?
The general rule is to allow 12" between the top of the counter and the seat.
What's the difference between deluxe and commercial grade?
Commercial grade is a heavier, beefier stool. The commercial legs are 2" in diameter, whereas the deluxe are 1½" in diameter. The commercial seats are a 2 ply 1¾" thick by 14½" diameter. The deluxe seats are a single ply 1½" think and a 13" diameter. |
